PAYG customers are billed monthly in arrears. There is no time commitment and you only pay for the resources that you use.
The Savings plan is an annual commitment plan that provides access to discounted list prices and allows you to use this commitment however you like, such as more data streaming, more storage, or a larger Imply Polaris project size.
Savings customers are billed for the entire commitment balance at the beginning of their commitment term. There are no restrictions on how you spend your commitments. If you go over the pre-purchased capacity, your account stays active and the overages are billed at your discounted rate.
You can view your accrued charges and your annual commitment balance on the Usage tab of the Usage and Billing page.
You can try Polaris at no cost by signing up for a free trial at Imply Polaris - Sign up. The trial gives you access to a full-featured version of Polaris limited to an a.02 Project Tier for 30 days and does not require a credit card to sign up.
The following limitations apply to free trials:
- Polaris assigns trials on the organization level. An organization is a top-level entity that maps to your Polaris account. Adding new users to your organization does not start a new trial for those users, instead the users join the existing trial for the remainder of the term.
- The trial is limited to an a.02 Project Tier. To scale the size of your project, upgrade to a paid plan.
The trial expires 30 days after activation. This policy applies to all users within the organization.
If you choose not to upgrade to a paid plan, there is a seven-day grace period after the trial expires. During this period, Polaris temporarily pauses your account activity and limits your access to the Analytics features. Access to the rest of the app's features is restricted, including creating API clients and refreshing tokens. You can still query your existing data but you cannot ingest new data.
Your account is permanently deleted 14 days after trial expiry.
Upgrade to a paid plan
At any point during the trial, you can convert your account to the PAYG billing model or make an annual commitment. There are no setup fees for any of the available plans.
You must be an organization administrator or have the
AdministerBilling role assigned to you to modify your current plan.
Only organization administrators and users with the
AdministerBilling role can access the Usage and Billing page of the Polaris console.
For more information on user roles and permissions, see User roles reference.
Convert from trial to PAYG
To upgrade to the PAYG plan, add a payment method to your billing profile as follows:
- From the user menu, select Usage and Billing.
- Select the Usage tab.
- On the Usage tab, click Add Payment.
- Enter your credit card information. Polaris accepts all major credit cards.
Adding a payment method to your trial enables you to upgrade to a higher Project Tier. Upgrading to a Project Tier higher than a.02 terminates the remainder of your trial and automatically converts your account to the PAYG billing model.
If you choose to stay on the a.02 Project Tier, your billing cycle starts the day after your trial expires. For example, if the trial runs out on October 10 and you have a credit card in the system, your first day as a paid customer is October 11 and your first payment is due on November 11.
Convert to Savings plan
To upgrade to the Savings plan, contact Imply.
To cancel your Polaris account, contact Polaris Support.