Polaris plans
Imply Polaris offers Pay-as-you-go (PAYG) and Savings plans.
PAYG plan
PAYG customers are billed monthly in arrears. There is no time commitment and you only pay for the resources that you use.
Savings plan
The Savings plan is an annual commitment plan that provides access to discounted list prices and allows you to use this commitment however you like, such as more data streaming, more storage, or a larger Polaris project size.
Savings customers are billed for the entire commitment balance at the beginning of their commitment term. There are no restrictions on how you spend your commitments. If you go over the pre-purchased capacity, your account stays active and the overages are billed at your discounted rate.
You can view your accrued charges and your annual commitment balance on the Usage tab of the Usage and Billing page.
Free trial
You can try Polaris at no cost by signing up for a free trial at Imply Polaris - Sign up. The trial gives you access to a full-featured version of Polaris limited to an a.02 Project tier for 30 days and does not require a credit card to sign up.
The following limitations apply to the free trial:
- Polaris assigns trials on the organization level. An organization is a top-level entity that maps to your Polaris account. Adding new users to your organization does not start a new trial for those users. Instead, new users join the existing trial for the remainder of the term.
- The trial is limited to the a.02 Project tier in the region that you selected when you created the account.
Trial expiration
The trial expires 30 days after activation. This policy applies to all users within the organization.
The following screenshot shows a banner that indicates the number of days left in the trial:
Once the trial expires, you have a seven-day grace period to convert to a paid plan. During this period, Polaris temporarily pauses your account activity and limits your access to Analytics features. Your access to the rest of the features is restricted, including creating API keys and OAuth clients. You can still query your existing data but you cannot ingest new data. Once the grace period ends, you cannot reinstate your plan.
Your account is permanently deleted 14 days after trial expiry.
Upgrade to a paid plan
At any point during the trial, you can convert your account to the PAYG billing model or make an annual commitment. There are no setup fees for any of the available plans.
You must be an organization administrator or have the AdministerBilling permission assigned to you to modify your current plan.
Only organization administrators and users with the AdministerBilling permission can access the Usage and Billing page of the Polaris UI.
For more information on permissions, see Permissions reference.
Convert from trial to PAYG
To upgrade to the PAYG plan, you must first add a payment method to your billing profile. Adding a payment method lets you upgrade your project to a higher Project tier. Scaling the project terminates the remainder of your trial and automatically converts your account to the PAYG billing model. This action is irreversible.
If you stay on the a.02 Project tier, your billing cycle starts the day after the trial expires. For example, if the trial runs out on October 10 and you have a credit card in the system, your first day as a paid customer is October 11. Your first payment is due the last day of the month, October 31 in this example, and every month thereafter.
To add a payment method to your billing profile:
Click the user menu, then click Administration:
Click Usage and Billing in the left sidebar.
Go to the Billing tab, then click Add payment method.
Enter your payment information. Polaris accepts all major credit cards.
After you add the payment method, Polaris displays a summary message with information corresponding to your Project tier. From here, you can return to the Home page to resume your data ingestion journey.
Convert to Savings plan
To upgrade to the Savings plan, contact Imply.
Support
Polaris provides technical support and services. For details, visit Imply Services or contact Polaris Support.
To cancel your Polaris account, contact Polaris Support.