Polaris plans
Imply Polaris offers a free full-feature trial, making it easy to get started with loading your data and extracting insights using queries and visualizations. At any point during the trial, you can convert your account to a pay-as-you-go billing model or make an annual commitment. There are no setup fees for any of the available plans.
Free trial
You can try Polaris at no cost by signing up for a free trial at https://signup.imply.io. Upon creating an organization, you are provided with a monetary credit (US$500) to use on small project sizes and a 30-day period to evaluate a full-featured version of Polaris. The trial does not require a credit card to sign up.
Polaris assigns trials on the organization level. An organization is a top-level entity that maps to your Polaris account. Adding new users to your organization does not start a new trial for those users. Instead, new users join the existing trial for the remainder of the term.
During the trial period, you can switch between the starter, A.01, and D.04 project sizes. The project size affects the rate at which you consume your credits.
Ingestion fees are waived during the trial period. You can ingest unlimited data without reducing your credits.
The following limitations apply to the free trial:
- The trial is limited to one project per region. To create multiple projects in a single region, upgrade to a paid plan.
- The trial is limited to the starter, A.01, and D.04 project sizes. To enable other sizes, upgrade to a paid plan.
Trial expiration
The trial expires once you spend all of the allocated credits or 30 days after activation, whichever comes first. This policy applies to all users within the organization.
Once the trial expires, you have a 7-day grace period to convert to a paid plan. During this period, you can only access Analytics features. Access to all other features is restricted, including creating API keys and OAuth clients. You can still query your existing data but you cannot create new ingestion jobs. Once the grace period ends, you cannot reinstate your plan.
Your account is permanently deleted 14 days after the trial expires.
Pay-as-you-go plan
Pay-as-you-go customers are billed monthly in arrears. There are no upfront costs or annual commitments, and you only pay for the resources that you use.
Savings plan
The Savings plan is an annual commitment plan that provides access to discounted list prices. There are no restrictions on how you spend your commitments.
Savings customers are billed for the entire commitment balance at the beginning of their commitment term. If you go over the pre-purchased capacity, your account stays active and the overages are billed at your discounted rate.
You can view your accrued charges and annual commitment balance on the Usage and cost tab of the Billing page.
Upgrade to a paid plan
You must be a member of the Organization Admin group or have the AdministerBilling permission assigned to your profile to modify your organization's plan.
You can convert a trial to a paid plan at any time by adding a payment method to your billing profile or signing up for a Savings plan with a Polaris representative. Paid billing starts once your trial credits expire or 30 days after trial activation, whichever comes first.
Upgrade to a higher project size
Adding a payment method lets you upgrade your project to a higher project size. Scaling the project to a higher size terminates the remainder of your trial and automatically converts your account to the Pay-as-you-go billing model. This action is irreversible.
If you stay on one of the smaller project sizes (Starter, A.01, D.04), your billing cycle starts the day after the trial expires. For example, if the trial runs out on October 10 and you have a credit card in the system, your first day as a paid customer is October 11. Your first payment is due the last day of the month, October 31, and every month thereafter.
Cloud provider marketplace
Marketplace users are automatically enrolled in the Pay-as-you-go plan. To switch to a different plan or cancel your marketplace subscription, refer to the provider's official documentation.
Support
Polaris provides technical support and services. For details, visit Imply Services or contact Polaris Support.
To cancel your Polaris account, contact Polaris Support.